Break-fix and Deskside Support

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Deploying your IT team to remote office locations may be too expensive and time-consuming for deskside or break-fix support. Outsourcing this effort is a logical alternative for many companies who want to provide a higher-quality service to their end users while saving money.

With SA’s nationwide W-2 team we can deploy our employees to your branch office locations so your employees are productive again.  Our W-2 model helps us ensure a quality service engagement. You can also choose from a managed service or a break-fix model based on your needs.

SA provides technical resources to perform end user deskside support service; along with industry standard hardware break-fix across all OEM platforms relative to desk top, laptops, tablets, multi-function printers as well as servers and storage products. SA also provides value-added cost-saving services to our customers for end user replaceable devices managed through a centralized depot express exchange and repair program.

SLA capabilities extend from 4-hour on-site responses with 24/7 coverage to next business day responses. Through our shared portal we can provide real-time ticket status and case history.

Special services include consulting, integrated transition planning, disaster recovery, emergency dispatch, and a SWAT team.

Experienced program and project management resources are included with every engagement.