Many companies do not realize the amount of expense they actually incur in supporting print service needs for their organization. Most companies do not even track printing costs, and according to Buyers Laboratory, 90% of companies surveyed do not track printing costs. Furthermore, InfoTrends and All Associates, documented similar findings in their report, Assessing and Benchmarking Document Output Costs. The survey revealed that organizations perceive that they spend an average of 3%, or less, of their annual revenues on delivering print services and equipment. Print services include: copying, printing, and fax related costs. InfoTrends reported in their 2012 study, Why You Should Consider Managed Print Services, that overall document expenses including hardware, supplies, and human capital actually averaged 6% of annual revenues across all industries.

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