Discovering challenges
Assessing pain points
Creating solutions

Plasma Surgical

Plasma Surgical is a manufacturer and innovator in surgical technology, developers of the patented plasma technology for open and laparoscopic applications.

managed it services atlanta medical industry

Here’s what they asked of us

Take over infrastructure management from legacy vendor.

Support operations in their current state while simultaneously developing a plan to modernize the environment.

Support non-standard applications specific to the customer environment such as Epicor and Trackwise.

Create a roadmap to migrate customer to Azure back-up, update network security, implement remote monitoring and management (RMM) and upgrade user laptops.

Actions taken by SA IT

  • Created migration plans for all services installed on the Exchange 2010 environment.
  • Installed email replication service on the Exchange 2010 server.
  • Implemented ADFS on premise.
  • Installed Azure AD Sync service.
  • Established new file servers.
  • Installed and configured 3 firewalls.
  • Eliminated legacy firewall exceptions that posed a security risk.
  • Provide managed data backup to Microsoft Azure Cloud backup resources.
  • Retired legacy Windows 2003 servers.
  • Created multiple SharePoint sites.
  • Established a support network for overseas offices.

Results

Successful CMS Migration
Migrated customer managed services (back-up, recovery, security, user access, etc.) to SA IT
Successful Exchange Migration
Migrated from on-premise Exchange 2010 to Exchange Online and Office 365
Implemented RMM software
Atera RMM software now used to monitor customer environment and allow for remote creation of service tickets
Infrastructure Protection
All servers and workstations protected by Webroot anti-virus
Predictable Schedule put in place
Weekly meetings in place to review roadmap for environmental changes and upgrades
IT Assets Managed
All legacy employee workstations refreshed

Does your company need a solution just like this? Call us today or contact us here:

INGO MONEY

Ingo Money is a financial services innovator helping instant mobile deposits providers scale their platforms for consumers, SMB, and Enterprise.

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Here’s what they asked of us

Prepare for infrastructure move and upgrade.

Procure new hardware to improve performance and security of network.

Plan network for improved performance and provide failover support to minimize downtime.

Actions taken by SA IT

  • Migrate multiple (20) servers to Amazon Web Services for performance and efficiency gains.
  • Implement multiple P2V (physical to virtual) servers to consolidate hardware.
  • Migrate 3 RDS servers, WSUS, and file servers.
  • Provide Virtual Private Network (VPN) between company sites and call management provider to securely route communications.
  • Implement virtual machine hardware to host existing domain controllers along with other services.
  • Create multiple domain controllers for redundancy, load balancing, and failover.
  • Procure of necessary hardware to support the solution, Including:
    • 2 x Palo Alto PA-220 with Global Protect licensing
    • 8 x Cisco POE switches, 48-port
    • R510 Ruckus Wi-Fi
    • 1 x Dell R730 virtual host for domain controllers (DCs) and other small virtual servers.
  • Implement Remote Desktop Services for employees and administration.
  • Negotiate two Independent Internet Service Providers (ISPs) for the new office location.
  • Coordinate turning up ISP circuits with vendor, including configuring routers and firewalls.

Results

Zero Disruption Migration
Successfully migrated users from old location to new in phases with no business disruption or customer Impact.
Extended Support
Hardware and ISPs at new location support ability to fail over
Cleaned up IP overlap potential
New subnets to not have IP overlap
Strengthened Wireless Access
Updated Wi-Fi laid out using AirMagnet ensures robust wireless access throughout new office

Does your company need a solution just like this? Call us today or contact us here:

RAYDEO

Raydeo is an architectural installations manufacturer and installer of awnings, railings, signage and millwork ranging from large public spaces to the home

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Here’s what they asked of us

Assist customer with move to new, larger facility.

Upgrade legacy infrastructure that was aging and taxing internal company resources.

Assume control and management of customer environment to allow existing users who were acting as informal internal tech support to focus on their primary jobs.

Implement strategy to ensure regular and consistent back-up of critical designs and blueprints.

Actions taken by SA IT

  • Provided migration plan for all services on existing Windows 2008 r2 server.
  • Built secondary domain controller to provide authentication services during migration.
  • Migrated all services off of Windows 2008 r2 server.
  • Upgraded 2008 r2 primary domain controller to Windows 2016.
  • Created plan for server monitoring and management.
  • Created plan for remote cloud data backup via Microsoft Azure.
  • Assessed network needs for move to new building:
    • State of current cat 5/5e network cabling
    • Planned new Wi-Fi access point distribution
    • Data center review for potential future issues

Results

Maximized Hot Spot Coverage
AirMagnet helped map out hot spot layout throughout new offices and warehouse, ensuring maximum coverage and signal strength
Initiated Azure Remote Back Ups
Remote data back-up using Microsoft Azure In place
Implemented RMM Software
Atera RMM software monitors customer environment and allows for remote creation of service tickets
Strengthened Anti-Virus protections
Webroot push to all devices provides anti-virus protection to all servers, laptops, and workstations
Updated Cable Infrastructure
New cable drops from server room to end points ensure upgraded ethernet cabling throughout facility

Does your company need a solution just like this? Call us today or contact us here:

Atlantic Capital Bank

Atlantic Capital Bank, located in Atlanta, GA, is a commercial bank that serves middle market and emerging growth companies, private banking clients, and top-tier real estate developers

HYBRID CLOUD MIGRATION
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Here’s what they asked of us

Depart legacy systems into a full cloud solution, using Office 365.

Atlantic Capital was looking to fully migrate all operating companies into one solution across the enterprise.

Objectives: increase security, run on a single platform, provide a single solution, decrease internal work overload and outsourced vendors

Actions taken by SA IT

  • Migrate users from recent acquisitions in one cloud solution with no downtime
  • Leverage the active directory migration tools to create 400 cloned FSG Bank users to Atlantic Capital Bank environment, which in turn allowed SA IT to create AtlCapBank mailboxes for FSG Bank personnel seamlessly

Results

Regulation approved Cloud Migration Model Implemented
Hybrid cloud migration model was selected per regulatory requirements, with all aspects of enhanced security, redundancy, backup and disaster recovery in place – for full auditing purposes
Comprehensive cloud solution installed
Complete end to end cloud solution and data migration implemented
Double entity consolidation
Consolidated two companies into one platform and at the same time gave them the ability to migrated all users into an active directory domain in a phased approach

Does your company need a solution just like this? Call us today or contact us here:

Atlanticus Holdings Corporation

Atlanticus Holdings Corporation is a financial holding company with investments primarily in companies focused on providing financial services.

OFFICE 365 MIGRATION
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Here’s what they asked of us

Leveraging antiquated legacy systems and reducing overall spend on hardware upgrades and software licensing updates was the key driver for change.

Cloud migration and the roadmap to navigate to a full cloud environment was the objective.

Restoring faith in backup, disaster recovery, and downtime risk mitigation was also a key driver.

Actions taken by SA IT

  • Sell the companies car financial services in an expeditious fashion, creating seamless transition from 2010 exchange environment to Office 365
  • Data break apart and loss prevention was would be difficult to break apart. Implemented POC (Proof of Concept) to migrate change over with zero downtime and seamless migration.

Results

Mass Migration
Migrated 200 users to Office 365
Seamless transition to the cloud
Proof of concept provided seamless transition from legacy to cloud migration
Zero error data security implemented
Back up and recovery in data break and loss prevention executed with zero errors
Streamlined user authentications
Removed all requirements for on premises Atlanticus exchange environment and moved all authentication and configurations to Atlanticus and all subsidiaries owned devices

Does your company need a solution just like this? Call us today or contact us here:

Metro Nashville Public Schools

The public school system in Nashville, TN represented just over 10,000 workstations!

COMPUTER FLEET UPDATE, UPGRADES
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Here’s what they asked of us

Update and upgrade the existing laptop fleet for the entire public school district of Nashville.

With 5,786 teachers and 4,227 staff; there had been a lag capturing the growth of the school system and there was not a plan in place to capture the growth in a cost effective manner.

Actions taken by SA IT

  • Supported the business requirements to update and upgrade the fleet of laptops for the school system
  • Provided support and maintenance on Windows 7-8 desktops
  • Leveraged prior Dell Kase process and create a more robust roadmap for all systems in the district
  • Implemented a solution including system center configuration manage 2012 R2 with 6 remote distribution points in the district
  • Migrated all images, drivers, and applications from Dell Kase systems
  • Implemented training and support on administrative functions via the SCCM console

Results

Set up comprehensive support
Solutioned a single pane to support, update, image and retire workstations in the environment
Full application metrics and support
Provided clear visibility for application utilization metrics and a self service application installation process for end users
Out with the old; in with the new
Retired antiquated processes

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ConMed Corporation

CONMED Corporation is a medical products manufacturer specializing in surgical instruments and devices

CLOUD MIGRATION, EFFICIENCY INCREASE
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Here’s what they asked of us

The primary concern was converting the legacy Lotus Notes operating systems into a more robust cloud migration strategy for the enterprise as a whole. Ultimately Office 365 was the selected system.

The objective was to restore efficiency, security, and a holistic cloud migration resource, improve customer service and enable the medical products manufacturer to achieve its growth ambitions.

Actions

  • Leveraged migrationwiz off legacy environment
  • Created a new Office 365 Operating System designed to not only improve IT processes and business continuity, but also improve the employee and customer experience. This included a sales activity tracking system, a meeting rhythm and operating report to raise visibility of all sales activities, performance measures to monitor progress and an escalation process to resolve issues quickly.
  • To embed the simplified process and new management tools, making the IT infrastructure easier to support.

Results

Migrated a vast amount of accounts & assets
Migrated 2,400 mailboxes and desktops, 1,300 Local archives, Utilized 10 resources - implemented reduction process
Boosted employee performance
Employee performance rose because communication and coordination improved between departments, and employees felt more accountable for meeting daily performance numbers
Cut licensing costs
Removed and reduced overall lotus licensing costs
Cut allocation costs by almost a third
Capital costs allocation reduced 30%, resulting in less on prim servers and hardware
Increased capacity & security
Increased computing capacity for employees, increased security and network optimization

Does your company need a solution just like this? Call us today or contact us here: