How can SA IT assist with cloud migration services?

Our IT team has decades of experience migrating systems to more modern platforms. Whether you want to rehost, replace, replatform, or rebuild, we can recommend the most efficient and cost effective solution to keep your data safe and accessible.

Do you have experience with Azure?

SA IT is a certified Microsoft Cloud Service Provider. Our experience ensures a seamless transition to Azure or any other platform you may choose for your cloud migration.

How secure are your cloud migration solutions?

Security is a top priority at SA IT. Secure Data transfers and security audits help protect against loss and keep your business in compliance with any data handling regulations like GDPR, HIPAA, or PCI DSS. As a certified Microsoft Cloud Service Provider, we implement strict risk management guidelines and fast incident response.

What support do you offer after cloud migration is complete?

24/7 support is available for customers as well as remote management. Our team is always available to help troubleshoot and find solutions to keep your business running smoothly.

Do you provide managed IT services for ongoing support?

Yes, we offer managed IT services designed to provide ongoing support, monitoring, and maintenance for your IT infrastructure. This ensures optimal performance and minimizes downtime.

What IT components are typically covered by managed services?

Managed services cover a wide range of IT components, including network infrastructure, servers, workstations, cloud environments, cybersecurity solutions, data backup and recovery, software updates, and end-user support. The specific services provided can be tailored to your organization’s needs.

How often should I perform data backups?

The frequency of data backups depends on the importance of your data and your business operations. We recommend regular automated backups, with more frequent backups for critical data.

Can you assist in recovering data from backup if it’s lost?

Yes, we offer data recovery services from backups. We’ll work to restore your lost data and get your business operations back on track.

Is my data encrypted during the backup process?

Yes, we prioritize data security. Your data is encrypted during the backup process and during storage to ensure its confidentiality and integrity.

Can you automate the data backup process?

Absolutely, we can set up automated backup schedules to ensure that your data is backed up at regular intervals without manual intervention and our staff can oversee this process remotely with our managed services.

What are Depot Services?

Depot services are a way for your company to remain operational when equipment fails. We send replacement hardware overnight, and retrieve your faulty hardware to be repaired off–site.

How can SA IT depot services help my business?

Depot solutions mean quick replacement for specialized IT equipment with repair taking place in a centralized location with expert technicians. This reduces downtime for your team and ensures that your equipment is repaired properly while your business continues operating with replacement hardware.

What types of equipment can be serviced through depot solutions?

Answer: We offer depot solutions for a wide range of hardware including printers, monitors, computers, network devices, and point of sale (POS) equipment.

Is depot repair more cost-effective than on-site repair?

SA IT generally recommends depot services when on-site repairs can’t be performed reasonably. We do offer on-site and break-fix service but each situation is unique. Depot solutions can be more cost-effective due to centralized resources and streamlined processes.

Can email security services help prevent phishing attacks?

Yes, by employing a proactive approach, our email security services help prevent attacks with advanced phishing detection and filtering mechanisms that identify and block suspicious emails before they reach your inbo by removing links, scanning attachments, and more.

Is multi-factor authentication (MFA) included in your email security services?

Yes, we recommend and can implement multi-factor authentication (MFA) to add an extra layer of security to your email accounts, reducing the risk of unauthorized access.

Can you provide email security services for both cloud-based and on-premises email systems?

Yes, our email security services are adaptable and can be implemented for both cloud-based and on-premises email systems to ensure comprehensive protection from phishing, malware and other threats that can result in data loss and security breaches.

What are break fix services?

Break fix services involve repairing hardware or software issues as they occur. We diagnose, fix, and restore your IT systems to normal functioning whenever problems arise.

How quickly can you respond to a break fix request?

We prioritize break fix requests based on their severity. Our response times vary, but we aim to address critical issues next business day or faster and less urgent issues shortly thereafter.

Can you provide remote break fix support?

Yes, we offer remote break fix support to quickly address software-related issues and provide assistance without the need for an on-site visit.

Do you offer break fix services for both hardware and software problems?

Yes, SA provides technical resources to perform end user deskside support service; along with industry standard hardware break-fix across all OEM platforms relative to desktop, laptops, tablets, multi-function printers as well as servers and storage products.